Shipping & Delivery Policy

Thank you for shopping with Westerfolds. We aim to ensure your order is processed and delivered as quickly and smoothly as possible. Please review the details below for information about our shipping procedures.

Order Processing Times

All orders are processed within 2–3 business days.

Please note:

• Orders are not shipped or delivered on weekends or public holidays.

• During busy periods, processing times may be slightly extended.

• If there is a significant delay, we will contact you via email or phone.

Delivery Timeframes

Delivery times vary depending on your location:

• 2–3 business days — Capital cities and metropolitan areas

• Up to 7 business days — Regional or remote locations

If you have not received your order within 7 days, please contact us so we can assist you.

Shipping Rates

Shipping charges are calculated at checkout and are based on:

• Order size

• Order weight

• Delivery location

All costs will be displayed before you complete your purchase.

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s).  Tracking information will become active within 24 hours.

Customs, Duties & Taxes

Westerfolds is not responsible for any customs fees, duties, or taxes applied to your order. Any charges incurred during or after shipping are the responsibility of the customer.

Damaged or Lost Parcels

Westerfolds is not liable for products damaged or lost during shipping.

If your order arrives damaged:

  1. Contact the shipping carrier to lodge a claim.
  2. Keep all packaging materials and damaged items until your claim is resolved.

We are happy to assist you with any information required for your claim.

Returns & Refunds

For information on returning items, please refer to our Return & Refund Policy.